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SUPPORT

Investigate with task and transaction context

Support for Solana task and transaction issues: for failed execution, unconfirmed transactions, network errors, or pending funds, retain the task id, timestamp, and transaction signatures.

Open task recordsSecurity →

Operating surface

Every operation keeps its context

Failed tasks

Provide the task id, workflow, time, and displayed error code.

Unconfirmed execution

Provide the transaction signature and avoid duplicate fund movement.

Pending funds

Check the fund status in task details before using the matching collection action.

Standard workflow

From parameters to transaction record

  1. 01

    Stop duplicate actions

  2. 02

    Record task id and error code

  3. 03

    Check signatures and on-chain state

  4. 04

    Send context through the official support channel